PREMIUM Membership Level

As a member of the Premium HR Support Service you will benefit from having your very own HR Professional just a phone call away.

I provide practical human resources advice in answer to your questions as well as offering step by step solutions to your everyday employee problems. As a member of the Premium HR Support Service you also receive discounts on a range of other services.

As a member of my Premium HR Support Service you will receive:

  • Dedicated Point of Contact

    You will always talk to me so you won’t waste your precious time explaining the background to a situation every time you call. I will get to know you, your business and your employees, this knowledge will help me deliver an effective solution to you every time you contact me and that regular contact between us will help me to pick up on issues at an early stage, making them easier and quicker to resolve!

  • Unlimited Remote Advice

    Unlimited remote advice in the 12 months from the date you join the service. There are no restrictions on how frequently you contact me, so every time you have a question or concern regarding an employee or group of employees you get in touch with me, via email or phone, and you will receive confidential, quality HR and employment law advice, which is in line with legislation and best practice. I will also translate all that technical stuff into a solution that suits the needs of your business. I respond quickly too, if something is happening in your business you need a solution today, not tomorrow or next week.

    Quick and Practical Answers To Your Questions

    When you have a question about the application of a HR policy or how to handle a HR situation that is happening in your business I will talk through what is happening with you and will provide a practical and legally compliant solution. You will always talk to me, there’s no call centre or scripts here and if you need to call back you don’t need to start right back at the beginning! I respond quickly too, if something is happening in your business you need a solution today not tomorrow or next week.

    Range of Solutions

    If you choose to work with me you’ll find I won’t baffle you with legal jargon nor will I sit on the fence by delivering a zero risk approach. Whatever HR situation you are facing I will probably have seen it before and will provide a straightforward explanation of the range of options available to you and will explain any risks associated with those options. You are then able to make a decision that is right for your business.

    Step by Step Guidance

    I like breaking down processes into simple steps and my easy to follow flow charts, meeting scripts and checklists will ensure everything is done efficiently and compliantly in a professional, friendly and knowledgeable way. Having the whole process presented this way, rather drip fed to you, means you have the whole picture laid out clearly to you as a series of actions right from the very beginning. I will also provide letters to ensure that are able to implement the advice I have provided.

    Follow Up

    I will follow up the advice with an email confirming the discussion(s) and will attach any documents, such as letters and checklists for meetings which you will enable you to quickly and confidently implement my advice.

    Confidential Employee Correspondence

    I will prepare confidential correspondence to your employees that not only remains confidential but will also ensure a consistent approach to communicating with your employees as well as compliance with employment legislation.

    I will prepare letters confirming probationary periods, variations to individuals’ terms and conditions such as pay increases, changes to working patterns and confirmations of contract extensions for temporary staff. I will also prepare tailored letters for HR matters such as sickness absence and maternity, adoption and paternity leave.

    All letters I prepare for you will be set out on your letterhead so you just have to print them off, sign them and either hand them out or post them on. All you will need to do is provide me with an electronic version of your letterhead, that could be as a word or publisher document.

  • Responses Within 1 Working Day

    A response to your query within one working day. I appreciate how difficult it is to discuss, listen and take notes at the same time, so always provide you with written confirmation of my advice, so that you have a step by step process to follow along with all the letters, forms or meeting scripts you will need to implement the process.

  • HR Policy Compliance

    I will develop your Employee Handbook to ensure it is legally compliant and easily understood. This will reduce the number of problems that could arise and will deal efficiently and effectively with those that do, managing the risk to your business and saving costs in the future.

    Your Employee Handbook will clearly set out what you expect from your employees and what they can expect from you in return. It will reflect your existing working practices whilst taking into account your specific business needs and future goals. Your Employee Handbook will:

    • Summarise the benefits you offer your employees such as holiday entitlement, bonuses, company cars and company sick pay
    • Describe the employment policies you will follow when dealing with common HR issues such as disciplinary matters and unsatisfactory levels of attendance at work.
    • Describe your working practices for instance you may want to clarify your expectations regarding attendance at work and payment for non-attendance during a period of adverse weather conditions, if you are a retail business then customer service and cash handling will be important to you and if you are a catering business then you will want to ensure your employees are familiar with your rules associated with their health and hygiene.

    Once finalised I will proactively review your Employee Handbook so you can rest assured it will remain compliant while you work with me. I will also coach you and your line managers in your HR processes.

  • Contract of Employment

    I will review and maintain your suite of employment contracts to ensure they explain your working practices so your expectations are clearly set out from the beginning so there are no misunderstandings as employment progresses. I will also ensure the content complies with employment legislation.

  • Employment Law Updates

    Full briefings on the impact changes in legislation may have on your business. I don’t just tell you what is happening though, I will support this by recommending appropriate action. This will save your time researching HR processes and legislation.

Asking questions as soon as issues arise will assist with the smooth running of your business.

What My Customers Say

Excellent service, always a quick response to questions. Very professional and helpful. highly recommended her. The service Kathryn provides our small business is excellent! She always responds quickly and nothing is too much trouble. I would definitely recommend Kathryn. Kathryn always returns our calls quickly, provides straightforward advice and is very patient with us while we make our decisions.

How Much Does It Cost?

The fees for my Premium HR Support Service are payable as an annual subscription but to help you manage your cashflow I accept payments by monthly instalments. You can join on a one, two or three year basis.

Continuous support guaranteed to reduce your risk
ANNUAL FEE £1,200.00 £1,075.00 £975.00
MONTHLY DIRECT DEBIT £105.00 £95.00 £85.00

Additional Services To Boost Your Premium HR Support Service Membership

Provide On Site Support
I can provide on-site support when you need some hands on support in your business, for instance: attendance at management meetings or to support you with specific HR matters such as complex disciplinary situations, coordinating an investigation or planning and implementing a restructuring programme.

This is dedicated time for your business! When you have a complex issue happening in your business that you are struggling to deal with alone I will be there to support you.

Manage A Recruitment Campaign On Your Behalf
I can recruit new employees on your behalf. I provide a fully managed recruitment campaign from preparation of the job description through to reference checking the successful candidate. I do all the work on your behalf, all you need to do is decide which candidates you will interview and then Interview them.

Practical solutions and guidance to quickly resolve your HR headaches

If your headcount is less than 20 then you may find my Ready To Go HR Department provides a more economical solution for you.

PREMIUM HR Support Service Membership

Quality HR advice as and when you need it will give you the peace of mind you need to deal with the employment issues you face on a day to day basis without having to spend hours researching employment law.

Green Arrow (150 x 120)

Here’s what you need to do right now

If you would like to join my Premium HR Support Service simply complete the form below and choose your preferred contract term and payment frequency. As soon as I receive your membership request I will give you a call …
Application for membership of the PREMIUM HR Support Service
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