Mediation
Mediation is a voluntary, safe and confidential process of dispute resolution in which an impartial third party facilitates a series of private meetings with the individuals.
Line managers are the people most likely to be tasked with resolving any instances of conflict between two colleagues. But without experience and formal training are they really up to the task, or do they aggrevate the situation? A recent survey by XpertHR suggests that managing workplace conflict takes up to 10% of a a manger’s time. A further quarter say that it accounts for between 11% and 25%. One organisation in 25 says that it takes up more than 50%. Read my post: Informal Approaches to Managing Workplace Conflict
An impartial and non-judgemental mediator will create the conditions for dialogue between the parties involved and reach an outcome which is mutually acceptable and agreed by both parties, not the mediator.
What’s Included?Your mediator will:-
On the day the mediation takes place there will be a series of individual and group meetings that will draw out the different views and encourage the parties to arrive at their own solution. |
Our TeamKelly Barfoot is an ACAS qualified specialist workplace mediator with an established background in HR, training and coaching. When she brings these skills to the mediation table, they are invaluable for solving workplace disputes both fast and fairly. In particular, Kelly’s experience in coaching, neuro linguistic programming (NLP) and of psychometric personality assessment tools help her to get straight to the heart of any issue. It also gives her the ability to help your colleagues understand their role in any given conflict and make sustained changes to their behaviour. |
Case Study
Price: £675 |
